Privacy Policy & Cookie Notice

1. Overview & Commitment

At JM Computers based in Sutton-on-Sea, Lincolnshire, your privacy is treated with utmost respect. This policy outlines what personal information is collected when you use our repair services or visit our website, how it is handled, and your rights regarding your data.

2. Information We Collect

We only collect information that is strictly necessary to provide you with professional hardware and software repair services or respond to your enquiries:

• Contact Details: Your name, phone number, email address, and address when provided via our contact form, phone calls, text messages, or direct communication.
• Device Information: Details regarding your device brand, model, serial numbers, passwords/passcodes (where necessary for testing repairs), and the nature of the technical fault.
• Correspondence Records: Notes from phone calls, text messages, and emails regarding your repair status or project enquiries.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes:

• Diagnosing, repairing, and testing your computers, laptops, phones, consoles, or other electronics.
• Communicating updates regarding quotes, repair progress, and collection notices (primarily via phone and text message).
• Complying with legal obligations and maintaining accurate internal business records.

We **never** sell, trade, or rent your personal information to third parties.

4. Cookie Notice

Cookies are small text files placed on your device to help websites function properly.

Our website is designed to be lightweight and functional. We do not use intrusive tracking cookies, third-party advertising networks, or aggressive analytics cookies. Any session or temporary cookies generated are purely technical (such as maintaining form security or handling navigation state). By continuing to use our website, you agree to the use of these essential technical cookies.

5. Data Security & Storage

All physical and digital records containing customer details are stored securely. Client devices left in our care are kept in a secure workshop environment. Password or data access is restricted solely to the technician handling your repair and is never accessed outside the direct scope of troubleshooting or repair.

6. Contact Us

If you have any questions about this privacy policy, how your data is handled, or wish to request the deletion of your contact records, please reach out directly:

• Phone / Text: 07908 270994
• Email: info@jmcomputers.co.uk (Checked weekly; phone/text preferred for prompt response)